Cancellation and Refund Policy
Effective Date: January 2026
At SNGS Matrimonial, we strive to ensure your complete satisfaction with our services. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for our premium membership plans.
1. Cancellation Policy
How to Cancel Your Membership
You can cancel your premium membership at any time through the following methods:
- Log in to your account and navigate to Settings → Membership → Cancel Membership
- Send an email to contact@sngsmatrimony.com with subject "Membership Cancellation Request"
- Contact our customer support at +91-XXXXXXXXXX
Cancellation Processing
Once you submit a cancellation request, our team will process it within 24-48 business hours. You will receive a confirmation email once the cancellation is complete. Your premium features will remain active until the end of your current billing period.
2. Refund Eligibility
Refunds are available under the following conditions:
Eligible for Full Refund
- Cancellation request made within 7 days of purchase
- No premium features have been utilized (profile views, contact access, etc.)
- Technical issues on our platform that prevented service delivery
Eligible for Partial Refund (Pro-rated)
- Cancellation request made after 7 days but within 30 days of purchase
- Refund calculated based on unused portion of the membership
- Minimum 50% of the subscription period must remain unused
3. Non-Refundable Items
The following are not eligible for refund:
- Membership purchased more than 30 days ago
- Premium features that have been used (contact views, profile boosts, etc.)
- Accounts terminated due to violation of Terms and Conditions
- Accounts found with fraudulent or misleading information
- Processing fees and payment gateway charges
- Promotional or discounted memberships (unless otherwise stated)
4. Refund Process
How to Request a Refund
- Send an email to contact@sngsmatrimony.com with subject "Refund Request"
- Include your registered email address and phone number
- Provide your transaction ID or payment reference number
- State the reason for requesting a refund
- Our team will review your request within 3-5 business days
Refund Timeline
Once your refund request is approved:
- Credit/Debit Card: 5-7 business days
- Net Banking: 5-7 business days
- UPI: 3-5 business days
- Wallet: 1-3 business days
Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
5. Refund Method
All refunds will be processed to the original payment method used for the transaction. We process refunds through Razorpay, our payment gateway partner. If the original payment method is no longer valid or available, please contact our support team to discuss alternative refund arrangements.
6. Partial Refund Calculation
For eligible partial refunds, the refund amount is calculated as follows:
Refund Amount = Total Paid - (Daily Rate × Days Used) - Processing Fee
Example: If you purchased a 90-day plan for ₹3,000 and request cancellation after 30 days:
- Daily Rate = ₹3,000 ÷ 90 = ₹33.33/day
- Amount Used = ₹33.33 × 30 = ₹1,000
- Processing Fee = ₹100 (estimated)
- Refund Amount = ₹3,000 - ₹1,000 - ₹100 = ₹1,900
7. Special Circumstances
We understand that exceptional circumstances may arise. In the following cases, please contact our support team for consideration:
- Medical emergencies preventing use of the service
- Duplicate or accidental transactions
- Platform downtime or technical issues exceeding 48 hours
- Bereavement or family emergencies
Each case will be reviewed individually, and decisions will be made at our discretion.
8. Contact Us for Refunds
For all cancellation and refund inquiries, please contact us:
SNGS Matrimonial Support Team
Email: contact@sngsmatrimony.com
Phone: +91-XXXXXXXXXX
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
Please allow 24-48 hours for initial response to all queries.
9. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective upon posting on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after any modifications constitutes acceptance of the revised policy.