Shipping and Delivery Policy
Effective Date: January 2026
Important: SNGS Matrimonial is a digital platform providing online matrimonial services. We do not sell or ship any physical products. This policy explains how our digital services are delivered to you.
SNGS Matrimonial is an online matrimonial platform that connects individuals seeking life partners. All our services are delivered digitally through our website and mobile-responsive platform. This Shipping and Delivery Policy outlines how you receive and access our services.
1. Nature of Our Services
SNGS Matrimonial offers the following digital services:
- Profile creation and management
- Profile browsing and search functionality
- Partner matching based on preferences
- Secure messaging between matched profiles
- Contact information sharing (premium feature)
- Profile highlighting and boosting (premium feature)
- Advanced search filters (premium feature)
All these services are accessible online and do not require any physical delivery.
2. Service Delivery
Instant Activation
Upon successful registration, your account is activated immediately, allowing you to create your profile and browse other profiles.
Digital Access
All services are delivered through our secure online platform. No physical shipping is involved in any of our services.
24/7 Availability
Our platform is available 24 hours a day, 7 days a week. Access your account and use our services anytime, anywhere.
Global Access
Access our services from anywhere in the world with an internet connection. No geographical restrictions apply.
3. Premium Membership Activation
When you purchase a premium membership:
- ✓Immediate Activation: Premium features are activated instantly upon successful payment
- ✓Email Confirmation: You will receive a confirmation email with your membership details within minutes
- ✓Dashboard Update: Your account dashboard will reflect your premium status immediately
- ✓Payment Receipt: A digital receipt/invoice will be sent to your registered email
4. Technical Requirements
To access SNGS Matrimonial services, you need:
- A device with internet access (computer, smartphone, or tablet)
- A modern web browser (Chrome, Firefox, Safari, Edge - latest versions recommended)
- Stable internet connection for optimal experience
- JavaScript enabled in your browser
- Cookies enabled for session management
Our platform is optimized for both desktop and mobile devices to ensure a seamless experience across all screen sizes.
5. Service Availability
We strive to maintain 99.9% uptime for our platform. However, services may be temporarily unavailable due to:
- Scheduled maintenance (usually during low-traffic hours with prior notice)
- Emergency technical updates
- Circumstances beyond our control (server issues, natural disasters)
In case of any extended downtime, we will notify users via email and extend premium memberships accordingly.
6. No Physical Products or Shipping
Please Note: SNGS Matrimonial is a purely digital service platform. We do not sell, distribute, or ship any physical products. All services are delivered electronically through our website. Therefore:
- No shipping charges apply
- No delivery address is required for service activation
- No courier or postal services are involved
- No tracking numbers are provided (as there is nothing to track)
7. Customer Support
If you experience any issues accessing our services or activating your membership, our support team is here to help. We aim to resolve all technical issues within 24 hours.
SNGS Matrimonial Support Team
Email: contact@sngsmatrimony.com
Phone: +91-XXXXXXXXXX
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
8. Secure Service Delivery
All our services are delivered through a secure, encrypted connection (HTTPS). Your personal information and communications on our platform are protected using industry-standard security measures. Payment processing is handled securely through Razorpay, our PCI-DSS compliant payment partner.
9. Changes to This Policy
We reserve the right to modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we deliver our services.